As observed during the system and performance chapter the review noticed a possibility for DVLA to undertake benchmarking of equally its general performance and its prices against analogous organisations.
The overview had several conversations with the former Board, the Office’s sponsor and wider stakeholders. These ended up about the general long-expression strategic way of vacation that was necessary to enable accelerated transformational alter to eventually supply better premium quality, inexpensive and accessible providers for all buyers.
I would want to thank the critique group who served me perform this evaluation, colleagues throughout DfT and DVLA who've provided evidence, as well as challenge panel who ensured aim upon An important difficulties and robustly examined the methodology, assumptions and proposals. Your guidance and input are essential to the results of this perform.
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Having said that, The brand new corporate system advised before On this review will necessitate a long run and ambitious efficiency system – together with targets and prolonged-time period financials – that may be aligned to its eyesight for the longer term and functioning product. This could consist of opportunities from:
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This, along with amplified efficiencies chapter talked over, will make sure the sustainability on the self-funding model and net contribution to authorities, driving ongoing value for The shopper as well as taxpayer.
The overview observed that DVLA and DfT normally have an excellent and collaborative Operating marriage on finance. The place efficiency conversations have focussed inside the latest earlier upon movement in forecasts around the Internet funding position, the critique concluded that DfT ought to:
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DfT and DVLA to update and agree the framework doc because the official articulation (and bedrock) of roles, accountabilities and mission expectations. This do the job need to contain:
DVLA Board to make certain it's enough oversight with the strategic threats associated with implementing The brand new company system and DVLA’s evaluation of possibility hunger, which include to be a standing board agenda product.